Hello all you wonderful people!
It is with great sadness in my heart that I have to announce that after 5 years on the books, Incendia Web Works and HighAvailability.io will be shutting their services down on May 31st, 2021. It has been a good run, and I have met a lot of talented and skillful people along this journey of being your web hosting provider.
All I ask is that once you have moved your data successfully and verified migration, please go into the billing system and request the cancellation. That way, when it is 4pm EST, the cron will run and your cancellations will be processed. This will allow me to see who is left, per server, per day for accounts as we progress to the final days.
Lastly, I just want to say that I appreciate all of you. I really do. I appreciate you putting your trust in me to help you keep your WordPress businesses and blog sites running smoothly all these years. I hope 2021 brings you better news than 2020 and I wish you all the health and success in your future endeavors.
With much love and appreciation,
Incendia Web Works / HighAvailability.io
If you need help choosing a new provider, any of the following should suit you well.Alternative Hosting Platforms
I was asked about refunds. If you have an annual account I will try to get you a refund for full months left on your plan (Annual Plan Price / 12 * Full Months Left). As for monthly plans, no, I will not be processing any refunds.
I can look at refunds once the cancellation is requested and your account's termination day is set (After you have successfully migrated your site I hope!)
This is the two month warning to get your sites migrated, and if you have an annual account, feel free to request a refund for whatever FULL months you have left on your plan.
Please note, I WILL NOT be handling refunds AFTER THE May 31st DEADLINE! Any money that has not been refunded by that day will be used to cover remaining datacenter and licensing costs.
I will be handling refunds, WHILE I CAN. I am wording it this way because I will be shutting down hardware as we proceed towards the end date and migrating remaining sites from that hardware, to existing hardware. This will be done to maintain the finances required to handle both the annual refunds owed and the missing income from the cancelled accounts.
In order to achieve this goal, I will be shutting down hardware and migrating users starting with the following nodes:
Once your site is migrated, you'll be emailed the details and credentials to access your data at that time. If you have not migrated your site to another host by that time, and I do not control the DNS for your site, please make sure to update your site's A entry to the IP address given in your email.
EUR1 and HAWP-RS Cluster are going down today at 10 PM EST.
If this involves you, you have been emailed.